I am a self-starting, holistic, and mission-minded DevOps engineer with 3+ years of experience crafting solutions to drive sustainable, scalable, and meaningful processes. I'm highly skilled in process reengineering, automation, and communicating infrastructure and technical requirements to stakeholders.
My skills are: SQL, bash & Python scripting, Debian & Fedora based Linux, building and deploying full stack web infrastructure, Ansible, Docker, Kubernetes, cloud orchestration, task scheduling, LDAP/AD, SDLC, Agile methodology (both kanban & scrum), technical writing, ticketing systems, version control, deploying, supporting, and building RESTful APIs, continuous integration, continuous deployment, continuous monitoring, continuous testing, AWS ECS, EBS, EC2, S3, AuroraDB, CloudWatch, etc., process re-engineering, Nginx/Apache, React, Node.js, Express.js, networking, and infrastructure as code.
I am currently the lead operations & support engineer and system administrator for ChamberDS in Portland, OR, a SaaS mobile app incubator driven to empower clients to truly add value and make an impact in someone else's life. I am building out the infrastructure and support side of the business, automating, architecting, rearchitecting, and implementing a wide range of solutions.
From Jan 2019 to June 2019 I was an Associate Support Engineer at Chrome River Technologies in Los Angeles, CA, an accounts payable SaaS company valued at over $1 billion (a unicorn).
At Chrome River, I first supported higher-education clients using the EXPENSE product, troubleshooting their encumbrance workflows leveraging Talend, Boomi, and RESTful APIs. I was also the SME for mobile apps and email flows. Later I was selected for movement to INVOICE product, a high case-load, more specialized area, where I was once again the SME for emails.
During my time at Chrome River I enabled excellent customer experience by applying end-to-end product knowledge to customer solutions, automated email batch troubleshooting via SQL to reduce mean time to resolution, enhanced and re-architected incident response processes to ensure high availability, increased team effectiveness and cohesiveness via interteam leadership, and was a month-to-month leader in customer satisfaction surveys
I'm proud I was able to work with Alan Rich, co-founder and former CEO of Chrome River, whose leadership style and integrity I deeply appreciated and want to emulate in my own career. His emphasis on providing an excellent customer experience by having a stellar, world-class product made me excited about working there. I was also able to learn more deeply about what management styles work best for me, thanks to some great leaders.
I was laid off from Chrome River due to a reduction in force directed by new ownership.
From May 2018 to Jan 2019, and from August 2019 to December 2019 I was a freelance IT Solutions Specialist, working first in the Los Angeles, CA area and later in Portland, OR. I served small-and-medium business clients adjacent to academia, meeting their needs in macOS and Linux issues. Additionally, I worked as a freelance photographer as well.
During this time I designed, developed, and deployed a self-started React/Express/Postgres Dockerized web app for restaurant curation, developed strong business philosophies and skills as owner/operator of two outfits in disparate industries, managed finances, outreach, & client scheduling, supported macOS and Linux devices for variety of clients, and consulted on network solutions.
I learned two important things during this phase. First, I enjoy working with others on a team to solve technology problems– or at least having the opportunity to. Second, I enjoy acquiring useful knowledge on my own about all parts of the tech industry; you never know what clients will need until they tell you, and you should always be prepared.
I closed up shop to work at Chrome River, although I still do photography.
From Aug 2016 to May 2018 I was a Technical Support Representative Occidental College Information Technology Services in Los Angeles, CA, my alma mater.
I was the team lead and a key member of day-to-day operations of a 3000+ user higher education environment, providing front-line and deep knowledge support to foster both the fulfillment of individual aspirations and a deeply rooted commitment to the public good. I enhanced community CX by designing, deploying, and supporting a digital signage server cluster, increased institutional knowledge by providing training, guidance, mentorship and documentation for macOS desktop support to coworkers and supervisors, decreased mean time to resolution via bash automation and process improvement, and personally provided world class, VIP support for the Office of the Dean of the College.
I have an A.B. (artium baccalaureus, Bachelor's degree) in Philosophy from Occidental College, in Los Angeles, CA. I worked mainly in philosophy of language, semantics, metaphilosophy, formal logic, and moral psychology. More about that side of things can be found here.
In my spare time I have my own home lab, building and managing both on-premise and cloud servers that host a variety of apps. I use SDN for the on-premise networks. I am also a photographer and artist, as mentioned above, and write fiction and non-fiction as well. I am an avid cyclist, and mass transit advocate.